unit 2- p1

Industry specific

                                      

If you wanted to work in the I.T industry, the most important qualification an employee would need to have would be in technical knowledge because they would need to be able to know about all the technical things. Employees would need health and safety knowledge so they don't get electrocuted or if anything happens with the equipment. Also the employee's would need to know the working procedures so they know everything what would need to be done.

General

Employees would have to have interpersonal skills so they can easily talk to people, one on one, to give them advice and help them individually. The employee's would have to be able to clearly explain to the customers how to work computers and technology like that. Also if the customers had any questions or theories about the product the employee's would have to be able to answer them straight away.

Attitudes

An employee would have to have confidence when working in the i.t industry because they would have many customers wanting to ask questions before buying the products and the employee would have to have the confidence to speak to every one of them. They have to have self-motivation so they will be motivated to do things and that would also help others get motivated.